Returns & Refunds


Delivery & Returns

Free Delivery
Free delivery is within the UK only and is sent via Royal Mail 1st Class. *To qualify for this you must have spent £25 after any discount is applied; offer does not apply to gift subscriptions.

How does Over Under process your coffee order?

We process our orders throughout the day. We aim to despatch all orders placed before 3pm the very same day.

Over Under lead time
After we receive your order (Before 3pm) it will be despatched the same working day. Working days are Monday - Friday, if you order after 3pm on Friday then it will be processed the following Monday.

Postal company lead times


Royal Mail 1st Class 1-2 days
Royal Mail 2nd Class 2-3 days
Parcel Force - Next Working day (Mon to Fri only)

Items will be posted to the address received during the checkout process.

Delivery Charges

Roasted coffee shipping charges:


Parcels up to 3 kg will be sent via Royal Mail and the price will be calculated during checkout.
Parcels over 3 kg are sometimes sent via Parcel Force. (Contact us if you require confirmation)

International

International postage is calculated at checkout.

If you would like a tracked delivery please request a quotation before ordering. We cannot guarantee delivery if you have not selected this option.

Damaged or incorrect orders

If for any reason your order is incorrect or damaged then Over Under Coffee will offer a replacement or refund policy, please contact us to arrange the return of the goods.

Change of mind

If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund.  You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days for this process.  

All shipping back to Over Under Coffee is to be paid for by the customer.  We recommend that your carrier provides you with ‘proof of delivery’ as Over Under Coffee cannot be held responsible for goods lost or damaged in transit.